How Does Wild Work?

Orders

Flexibility

Wild Produce

Orders

How do I order?

Start by Registering to become a Wild customer.  

Once registered, Log-In, using your email address and password.

Then place your order … decide which Wild Bag best meets your needs, add any extras you require, or create your own Wild Made-to-Order Bag, follow the route to "Checkout".

ONLINE SHOPPING HOURS:

Wednesday 18h00 - Sunday 24h00

OFFICE HOURS:

09h00 - 16h00 Monday, Tuesday & Thursday

08h00 - 15h00 Wednesday

09h00 - 13h00 Friday

09h00 - 13h00 Saturday (Online only)

Any changes to orders or cancellations needs to be mailed to info@wildorganics.co.za before our office closes at 13h00 Saturday.

A minimum rand value of R130 is required to place an order.

Do keep our weekly cycle in mind ... Wild and our farmers need a bit of time to process your order!

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When can I place an order and when does Wild deliver?

Our website opens for orders from 18h00 Wednesday evening through to midnight 24h00 Sunday.

Wild delivers on Wednesday. See collection Points HERE

Subscribe to our newsletter and receive an email each Wednesday evening reminding you to order and letting you know of any specials.

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What are the delivery arrangements?

We have Collection Points  to select from throughout the City of Cape Town Metro. All orders must be collected on the day of delivery. Neither Wild nor our Collection Points will be held responsible for orders not collected on the day of delivery.

A SMS is sent once your order is ready for collection at your chosen Collection Point.

If you have an order that includes dairy or meat produce, we suggest a home or office delivery. A delivery fee of R75 will be charged.

There are a few suburbs that we do not deliver to, please contact us to confirm. 

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How do collection points work?

You will recieve a SMS when your order is ready for collection.

When collecting ask to sign the `Collection Point Sheet`. It is here where we make a note of how many bags / boxes to expect and if cold items need to be remove from our cooler box.

Orders must be collected on the day of delivery.

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Become a regular weekly customer for a Wild Standard Bag?

Contact us via email, requesting to be a regular weekly … or fortnightly … customer. We will repeat your order for a Wild Standard bag or a Bigger Better Wild Box only.  If you need to place your order on hold, email us at info@wildorganics.co.za no later than 13h00 on Saturday prior to delivery. Late notifications will be charged.

This option only applies for a Standard Bag or Bigger Better Wild Box - NO extra produce included.

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What if I’m late in ordering, can I still receive a Wild Bag?

Contact us to find out if we have a spare Standard Bag available via email or call our office on 021 510 5447 or 084 448 1020.

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How and when do I  pay?

As you process your order you will be asked how you choose to pay: COD or EFT

  • We do not accept credit card payments
  • Our Collection Points do not accept payments on our behalf
  • Cash payments only with Home Deliveries or collection from Paarden Eiland.

Shortly after placing your order, you will receive an `Order Confirmation` in your inbox with our banking details on the provisional invoice.

When paying by EFT please note:

  • All EFT payments must be referenced with your first name and surname. Please email proof of payment to accounts@wildorganics.co.za 
  • Payment for orders is required before or in the week of delivery for each order.

If meat or cheese have been ordered, which need to be weighed at the time of packing, your final invoice amount may differ to your `Order Confirmation`received shortly after placing your order.                                                                                                                                                                                                                                                                                        ^ Back to Top

When is the latest I can CHANGE or CANCEL my order?

You can CHANGE or CANCEL your order by emailing info@wildorganics.co.za before 13h00 Saturday.

No cancellations or changes to orders will be accepted after 13h00 Saturday.

Late cancellations will be charged.

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Flexibility

If I sign up, do I have to receive a bag every week?

Of course not! Our customers need to experiment with what works for them. It takes time to adjust to eating locally and seasonally and to decide how much you need. You can order a Wild Bag whenever you want and you can change your Wild-Made-to-Order Bag each week. 

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Can I add produce to my Standard Bag order?

You can add anything to your Wild bag order. Scroll through the list to see what else is currently on our shelves and add it to your shopping basket.

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What if I don't like the contents of the Standard Bag?

If what’s in a Wild bag doesn’t excite you, consider making your own Wild Made-to-order bag for that week. 

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Sometimes I receive produce that I was not expecting ….?

Organic Farming is not predictable and despite our farmer’s best efforts and our best intentions, if we do not receive exactly what we ordered a replacement can happen in your Wild Standard Bag or Bigger Better Box at the last minute. 

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I think something is missing from my order...?

Occasionally we have to make a change to your Standard Bag or Bigger Better Box contents because of the weather or yields. First check that we haven’t substituted an item for something else. If something is missing, we need to be notified within 24 hours of you receiving your order.

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What if I am unhappy with something?

Please  contact us within 24 hours of delivery. Mails must be sent to info@wildorganics.co.za 

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Wild Produce

Is all your produce organic?

Our produce is farmed organically without the use of synthetic fertilisers, herbicides or pesticides.

All our farmers treat livestock ethically, meeting the physiological and behavioural needs of their animals. They farm without using hormones and routine antibiotics. We insist that animals are given plenty of space and fresh air to thrive and grow - guaranteeing a humane, proper free range life.

As far as possible, our produce is sourced locally, cutting down on packaging, storage and transport. 

It is our priority to support and grow the base of farmers who have made the commendable decision to farm organically. Most of our produce is certified, but those smaller farmers who cannot afford certification belong to the Western Cape Farmers PGS. As part of the PGS team, we do farm visists and assist and verify farmers methods and organic standards.

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What about allergens?

All our products are made or packed in factories that use nuts, glutens, dairy and other natural allergens.

 

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Should I wash my Wild veg?

Fruit and veg must be washed as close to eating as possible. 

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What about storing Wild veg to make it last?

Our philosophy on packaging is simple - use as little as possible without compromising quality. Store and use according to the delicacy of the produce. Consider each item and store  … in a cool, dry place, in a glass bottle, in newspaper or in sandwich wrap in the fridge.

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Is all your produce local?

We work hard at making sure that as much of our produce as possible is from the Cape. We do get small quantities of fruit and meat from elsewhere in South Africa. It is very difficult to source organic dried produce locally, so some of these are imported.

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Online Shopping Days

Please note: our online shop is open each Wednesday at 18h00 and closes on Sunday at 24h00.

By supporting Wild you are directly supporting local organic and free-range farmers...no farms, no food...

Newsletter

This tells you what's in our bags each week, with no obligation to purchase.